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      FREQUENTLY ASKED QUESTIONS

       

      Where is Hayes Performance Systems Headquarters?  
      Hayes Performance Systems is headquartered in Mequon, Wisconsin, with another stateside location in Utah and global locations in Taiwan, China, and Germany. 
       
      What Products does Hayes Performance Systems Manufacture?  
      At Hayes Performance Systems, we proudly manufacture our brake systems for bicycles, power sports, industrial, government, and specialty with reliable components from domestic and global partners.  

       

      Are Hayes products made in the USA? 
      Yes, many of our products are manufactured right here in the USA at our global headquarters in Mequon, Wisconsin, with reliable components from domestic and global partners.  

       

      What is the company culture at Hayes?  

      Our employees care about working hard and doing the best job they can, whatever that job may be because each person is vital to our success – and ultimately, your safety. Each day, our team members show up with passion, curiosity, and an expectation for greatness. 


      And if you happen to love bicycles, motorcycles, snowmobiles, ATVs, or big equipment? Working here may have a special element of play for you. 

       

      Is Hayes Performance Systems ISO certified? 
      Our quality/environmental management systems (QMS) are certified as conforming with ISO 9001:2015. 
       
       Does Hayes offer custom work? 
       Here at Hayes Performance Systems, we have a history of working with customers to make their specialized custom orders happen. Being a mid-size manufacturer, we have the agility to cater to specific designs customers require. 

        

      How can I order custom work? 
      We have the agility to cater to specific designs customers require. Have a custom order inquiry? Contact us at (262)242-4300 or call toll-free at (800)747-1681. 
       
      How long does a custom order take to make? 
      This will vary greatly depending on the size and scope of your proposed project. Please reach out to our sales team to learn more about our design process. 

       

      How can I tell if an item is in stock?  
      Visit our online store at https://hayespowersports.com/. If the item is in stock you will be able to add it to your cart and purchase it. If the item has a “Coming Soon” label it means that it is currently out of stock. Please sign up for the Back in Stock notification on the product page to receive an alert when this item is available to purchase. 
       
      How do I repair or order replacement brakes?  
      For Hayes Brake replacements or repairs, contact the dealer that services the vehicle or visit HayesPowersports.com for replacement parts. 

       

      What if I cannot find the Hayes part I’m looking for?  
      Hayes does not offer all parts direct as some are owned by our OE customers. Please contact your vehicle dealer to procure those parts if they cannot be found on hayespowersports.com  
       
      Which brands are part of the Hayes Bicycle group? 
      Hayes, Manitou, ProTaper, Reynolds, and SUNringle.  
      For questions about the family of Hayes Bicycle brands, click here

       

      How can I find information on my Hayes Bicycle Group product?  
      For customer support, warranty information, and product service materials please visit our support page. 

       

      How do I order a Hayes product? 

      If you are an Original Equipment Manufacturer (OEM) please contact Jim Rosenthal at 262.242.4300 EXT. 4463 or Jim.Rosenthal@HBPSI.com  
      If you are an After Market Dealer please contact Scott Budnowski Scott.Budnowski@HBPSI.com 

      If you are the end-user, please visit our website HayesPowersports.com. You can also explore distributor options here: 
      GEECO (USA)  
      Robert Cupitt (UK) 

       

      Where can I find Hayes part model information?  
      Current models are shown on our website: 
      ATVUTVMotorcycleSnowmobileConstructionAgricultureTurf CareMilitary 
       
      How can I order a Hayes replacement part? 
      Call or submit an Inquiry to Hayes Performance Systems customer service for more information on parts. Please be prepared to provide the following information from your existing Master Cylinder or Caliper: 
      • Original vehicle year/make/model 
      • Hayes product model type 
      • Brake rotor thickness 
      • Brake pad type on brake pad backing plate (ex: T### or Type ###) 
       
      What is the Customer Care number for Hayes Performance Systems? 

      (262) 242-4300 or send us a message through our Contact Us Form below. 

       

      Interested in learning more about our products or capabilities?

      Complete the form below, and we'll get in touch with you.

      hayes engineers at work
      Customer Service: 888.543.4803 Hayes Performance Systems
      5800 W. Donges Bay Rd.
      Mequon, WI 53092